395 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. You have one 1 day to report any damages or defects to our Customer Care department.
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And I had no complaints.
City furniture customer complaints. City Furniture Pros and Cons. The latest complaint Worst customer service was resolved on Jul 02 2009. I bought a set of six wooden dining chairs with additional warranty and i had 3 of them break with cracked legs.
Get Results from 6 Engines at Once. City Furniture has an average consumer rating of 1 stars from 30 reviews. I purchased several thousand dollars worth of furniture from this store in May of 2020 only be be given excuse after excuse on why they were unable to fill the order.
It seems all that matters to them now is making money to expand the company without regard for the income of the. The latest review Unresolved warranty issue after 6 months was posted on Jan 28 2021. The new management has loaded the salesfloor with too many people causing a drop in income for the sales associates.
The customer service at city furniture is worthless. We will require clear photographs to arrange appropriate services. Thank you value city furniture.
Phone calls made to the store are met with promises of delivery in the weeks to come. Customer service Lack to resolve issues Defective furniture Customer service or non-service Poor quality products. Dont buy anything from value city furniture ever Dont waste your TIME Do not purchase from value city.
Cityfurnish is revolutionizing the furniture industry by providing quality furniture and home appliances on easy monthly rental. Good variety of furniture options Beginning was great Furniture selection Salesman Sales person. I paid for a warranty for 5 years on over 10k of furniture and was told not to worry they cover each piece a certain number of times and will fix it all or replace it.
We are not responsible for damages that occur as a result of customers moving or assembling products. I bought my first real expensive piece of furniture a mattress at this location and after visiting Mattress Giant and JCPennys Furniture Store City Furniture beat them on price store layout and BEST OF ALL furniture delivery. Their customer service is horrible and they do not stand behind their products.
Ad Search Interstate Removals. We spent 1000 on a credenza for our living room and when it came one leg was missing. They were very nice polite and courteous.
I hope the next time I buy furniture you send Brian and Terrence to deliver it to me. The overall rating of the company is 18 and consumers are mostly dissatisfied. We took pictures even through the delivery people did we went to the store twice to complain called numerous times and filled out they required complaint report on.
City furniture used to be a great place to work however in the last 3 years since upper management changed they have lost the personal touch of the sales staff. Recent recommendations regarding this business are as follows. With the immense focus on product quality and customer service we strive to become most preferred name in furniture industry by customers choice.
A free inside look at company reviews and salaries posted anonymously by employees. 341 City Furniture reviews. Ad Search Interstate Removals.
City Furniture reviews first appeared on Complaints Board on Jun 26 2007. I will literally leave a review on every single value city furniture page because of the poor customer experience with this damn warranty company. 127 reviews of City Furniture For customer service alone I would go back to City Furniture the local furniture chain with its cheesy ads.
City Furniture Bad News. Value City Furniture ranks 329 of 1546 in Furniture and Decor category. March 25 2021 I purchase a recliner and sofa from City Furniture a year later the recliner motor stopped working and the sofa micro material was defective.
On August 11 2018 my wife and I purchased a chaise lounge from City Furniture in Jensen Beach FloridaThe chase was delivered August 15th with the front legs brokenI called customer service what a joke they informed me they would replace the chase and the soonest available was On August 23 I informed them we have a memorial service scheduled at our home Saturday August and after hours of complaining. Get Results from 6 Engines at Once. City Furniture has resolved 3 complaints.
I am writing this post to plead with everyone in Florida to not use City Furniture. First six weeks goes buy then eight weeks goes by. For minor damages City Furniture will provide in-home repair service.
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